Every fish is looked over by hand before it is packed. These are the four things we check, and they are the same four you should check when it reaches you.
EyesClear and full. Never cloudy or sunken.
GillsLifted and looked at. Deep red, not brown or grey.
FleshPressed with a finger. It springs back.
SmellClean sea. Never ammonia.
Landed atMombasa
Caught byHand-filleted at our counter
Then it is packed. On ice, in a sealed EPS cooler that holds cold for up to 72 hours. Mombasa goes the same day by rider; everywhere else travels by express courier or bus.
Do these four checks yourself when it arrives. If any of them fails, send one photograph within 24 hours and we replace the item or refund it — we never ask you to send fish back. Read the guarantee.
Questions
How does this work?
You buy a whole snapper and we return it to you as boneless fillets. You are charged the filleted rate on the finished weight.
Do I get the frames back?
Yes if you want them — snapper heads and bones make an excellent stock or soup. Say so on WhatsApp.